SmartiArts

We accept a variety of payment methods to make your shopping experience as convenient as possible:

1. Credit and Debit Cards: We accept major Indian credit and debit cards including Visa, MasterCard, and RuPay.
2. Net Banking: You can pay directly through your bank’s net banking service.
3. UPI: Use popular UPI apps like Google Pay, PhonePe, Paytm, and Bhim UPI for instant payments.
4. Wallets: We accept payments through digital wallets such as Paytm Wallet, PhonePe Wallet, and MobiKwik.
5. Cash on Delivery (COD): For selected items and locations, we offer a Cash on Delivery option.
6. EMI Options: We provide EMI (Equated Monthly Installment) options through major banks and financial institutions.
7. Bank Transfers: Direct bank transfers are available. Please contact us for account details and instructions.
8. Gift Cards: We accept our store’s gift cards as well as select third-party gift cards

How can I track my order?

Tracking your order is simple and straightforward with us. Here’s how you can do it:

Track Through Our Website:

• Log in to your account on our website.
• Go to the "Orders" section in your account dashboard.
• Select the order you want to track to view its status and tracking details

Order Confirmation Email/SMS:

• Check your email or SMS for the order confirmation message, which includes a tracking link.
• Click the link to view real-time updates on your order’s status.

Use the Tracking Number:

• Locate the tracking number provided in your order confirmation email or SMS.
• Visit the courier’s website (e.g., Blue Dart, DTDC, Delhivery) and enter the tracking number in their tracking section for detailed status

1. Contact Customer Support:

If you encounter any issues or need further assistance, feel free to reach out to our customer support team.

You can contact us via phone, email, or live chat for real-time help.

We strive to ensure your order arrives on time and in excellent condition. If you have any questions about your shipment, our support team is here to assist you

Product Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, you can return it within 5 days of receipt. Please review our return policy below for more details:

Return Window:

• You have 5 days from the date of delivery to initiate a return.

Eligibility:

• The product must be in its original condition, unused, and in the same packaging as received.
• All tags, labels, and accessories must be intact.

Non-Returnable Items:

Certain items, such as personalized products or items on clearance, may not be eligible for return. Please check the product description for details.

How to Initiate a Return:

Contact our customer support team via email or phone to request a return.

Provide your order number and reason for the return.

Our team will guide you through the return process and provide a return authorization if applicable.

Return Shipping:

• The cost of return shipping is the responsibility of the customer unless the item is defective or incorrect.
• Please use a reliable courier service and retain the shipping receipt as proof.

Refund Process:

• Once we receive the returned item, it will be inspected to ensure it meets our return criteria.
• A refund will be processed to the original payment method within 7 business days of receiving the returned product.
• Shipping fees (if any) are non-refundable

Exchanges:

• If you wish to exchange the item, please contact customer support to arrange an exchange. Exchanges are subject to availability